Virtual CSR (Remote Member Service)
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The Opportunity
Description
We're looking for a Virtual CSR (Remote Member Service), working in Healthcare Systems and Services industry in Illinois, United States.- Interact with plan members and providers in a virtual setting using VOIP to answer questions or provide information in response to inquiries about employee benefit plans or claim issues
- Handle and resolve issues and complaints resulting from the calls.
- Plan members may be either English or Spanish speaking
Our Client
Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.
Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.
Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?
Experience Required for Your Success
EXPERIENCE & SKILLSIES
- 3 or more years in call center environment with third party administrator, health insurance, or employee benefits company.
- Ability to comprehend and utilize call center software applications in a virtual computerized environment.
- Typing 35 WPM, Microsoft Office intermediate computer literacy skills.
COMPETENCIES
- Communication
- Customer Focus
- Accountability
- Functional/Technical Job Skills
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
