Ops Admin Specialist
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The Opportunity
Description
We're looking for an Ops Admin Specialist , working in Banking/Finance industry in Omaha, Nebraska, United States.- Processing money movement transactions. In addition, may take inbound and outbound calls on NIGO paperwork.
- Promoting client loyalty by providing the highest quality support to our internal and external customers via inbound and outbound phone calls relating to the movement of funds.
- Preparing to take calls, process requests or call out to clients to verify requests.
- Responding to questions on a wide array of technical and operational subjects.
- Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
- Problem solving and conducting research/special requests through the use of email, telephone, and our internal inquiry system.
- Identifying situations where escalation is warranted and taking the necessary action quickly in a high-risk environment.
- Communicating effectively and delivering work that is detailed and clear.
- Working collaboratively and efficiently with others in a fast-paced environment.
- Proactively educating clients and internal partners on our products and services.
- Supporting business initiatives by developing strong partnerships.
- Handling escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment.
- Demonstrating leadership and the ability to be a role model and mentor your peers.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- 3-5 years of experience working in a call center environment desired
- 2+ years data entry and/or operations experience (within brokerage,financial, medical or insurance industry is a huge plus)
- 2+ years’ experience in client service or operations with brokerage/financial industry preferred.
- Bachelor’s degree or equivalent work experience preferred.
- Phone Customer service experience, client service and/or recent college graduates with Business, Finance and/or Economics Studies.
- Experience with Office 365 applications
- Be able to navigate multiple applications using dual screens quickly.
- Finance and/or banking experience is desired.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
