Call Center Representative
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The Opportunity
Description
We're looking for a Call Center Representative , working in Banking/Finance industry in Dublin, Ohio, United States.- Support and handle potential claimant inquiries and claims.
- Responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
- Answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team
- Complete necessary administrative work as needed and complete call logs accurately
- Other projects as assigned by supervisor.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- 6+ months of customer service, financial services or contact center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Must be bilingual in Spanish and English
- Call Center/Customer Service Background
- Dependable/Reliable
- Ability to multitask
- Detail-oriented
- Good communication skills
- Self-motivated
- Typing and computer skills
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
