Customer Service Representative
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The Opportunity
Description
We're looking for a Customer Service Representative, working in Healthcare Systems and Services industry in Plano, Texas, United States.- Answer inbound calls or place outbound calls assisting callers through the phone queue with scheduling of referrals and other needs based on the call type.
- Deliver quality customer service, manage the referral process professionally and in a timely manner while maintaining professionalism and a positive attitude with all internal and external customers/peers.
- Relay necessary messages to staff through direct call or by appropriate communication process.
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
- Participate in all other communal job duties necessary for functioning of the office.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- Bilingual - Spanish required
- High school diploma or GED equivalent required
- 1+ year of health care related experience
- 1+ year of customer service experience
- Effective verbal and written communication skills
- Strong customer service skills
- Detail-oriented with organizational and time management skills
- Efficient proficiency in Microsoft Office applications including: Excel, Word and Outlook
- Ability to navigate through multiple software and computer technology
- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
