Customer Service Representative
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The Opportunity
Description
We're looking for a Customer Service Representative, working in BPO industry in East Hartford, Connecticut, United States.- Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
- Provide one-to-one telephone contact with consumers and providers.
- Assist with password resets.
- Respond accurately to incoming calls received by the call center.
- Document accurately all interactions with consumers
- Forward properly the calls to Call Center Leadership or other CT agencies per procedures.
- Provide clear, complete, accurate and objective information based on full understanding of program requirements.
- Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
- Work with consumers in difficult situations.
- Handle and data enter complaints in accordance with approved policies and procedures.
- Meet and exceed daily standards for calls answered, customer service, and quality.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- High School degree or equivalent required
- Minimum 1 year in customer service
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Customer focused
- Fast and accurate data entry
- Clear, pleasant speaking voice
- Excellent communication skills (oral and written)
- Excellent organizational and time management skills
- Ability to handle multiple tasks and troubleshoot issues
- Ability to work with little or no supervision
- Ability to adapt quickly to changing environment
- Ability to interact with a diverse group/team
- Ability to calculate figures such as discounts and percentages
- Ability to demonstrate improvement based on performance feedback
- Team player/consensus builder
- Certification as Pharmacy Technician is a plus
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
