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DescriptionWe're looking for a Reports Officer/ Team Manager, working in BPO industry in Makati City, Metro Manila, Philippines.
Join the Country's Largest RPO Company to Staffing Firms today and enjoy a REMOTE-FIRST set up!
TheReports Officer / Team Managerplays a critical role in the organization by collaborating with internal clients to define operational requirements and meet business needs. The successful candidate will oversee day-to-day activities, including generating reports, handling tickets, and ensuring quality assurance, while also coordinating with client management and operations teams to regularly deliver report requirements.
Other responsibilities include, but are not limited to:
-Designing a business analysis and data recording systems for operations and account use
-Streamlining reporting practices and internal operation excellence on reporting
-Maintaining databases and perform updates as necessary to ensure accuracy
-Merging ad-hoc systems and idea, generate and create new platforms to drive continuous improvement.
-Performing proactive diagnostic analysis on key measures, trends, and hot spots, and surface meaningful, actionable insights and recommendations to leaders
Experience Required for Your Success
- Bachelor’s degree in Business, Analytics, Mathematics, Economics, and/or related discipline.
- At least 3 years of experience in Reports, Business Analytics, and Workforce and Capacity planning, preferably from BPO or data-intensive corporations.
- Extreme proficiency in MS Excel and any data visualization tool (with VBA coding and automation skills preferred)
- Strong written and verbal communication skills to effectively relate data to stakeholders
- Demonstrated ability to manage time and prioritize projects to meet deadlines
- Willingness to work on anight shift schedule
- Flexibility to work in Ayala, Makati as needed
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