Field Technical Support
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The Opportunity
Description
We're looking for a Field Technical Support, working in IT (excluding Telecommunication) industry in Philadelphia, Pennsylvania, 19136, United States.- Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
- Work on problems of diverse complexity and scope
- Act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
- Exercise independent judgment within generally defined policies and practices to identify and select a solution
- Seek advice in order to make decisions on complex business issues
Our Client
Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.
Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.
Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.
Experience Required for Your Success
- Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
- 4-6 years related experience in a technical support position in a service or end-user support environment
- 2 years experience in the field technical support
- Working knowledge of the field of customer support
- Excellent verbal communication and customer service skills
- Intermediate-level knowledge of operating systems with printing experience
- Demonstrated writing/correspondence skills
- Experience and demonstrated presentation skills
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
- Ability to handle complex troubleshooting to make repairs to customers printing presses
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
