Help Desk Representative
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The Opportunity
Description
We're looking for a Help Desk Representative, working in Financial Services industry in Columbus, Ohio, United States.- Listen to the customer to gain an accurate understanding of the situation.
- Produce accurate, detailed documentation at the client, problem and incident level.
- Resolve conflict.
- Responsible for high quality end-user technical support, related to enterprise software and hardware.
- Provides after hours and weekend support as needed.
- Support all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
- Build rapport and trust with end users through professional attitude and approach to problem understanding.
- Ensure timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
- Identify and work with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- Install, modify, clean up, run diagnostic programs and repair computer hardware/ peripherals and software.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- High school diploma or GED with relevant work experience.
- 2-5 years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
- Demonstrate strong customer service skills to provide phone support.
- Excellent communication skills required.
- Attention to detail, follow through, teamwork, focus and positive attitude.
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
- Self-motivated and ability to work on own initiative in a high pressure environment.
- Willing to work variable shifts including evenings, weekends and public holidays.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
