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Senior Fraud and Claims Operations Representative

Location: Charlotte, NC, United States
Job Type: Full Time
Job Category: Administrative
Job Industry: Financial Services
Salary: The pay we're offering is $20 per hour
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The Opportunity


We're looking for a Senior Fraud and Claims Operations Representative, working in Financial Services industry in Charlotte, North Carolina, United States.

  • Is responsible for Digital Zelle transactions & online wire transactions
  • Review transactions to verify that transactions are authorized.
  • Determine if transactions look fraudulent or legitimate from alert that comes in for various reasons.
  • Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
  • Review, verify and/or identify customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses.
  • Responsible for multiple claim types.
  • Monitor and review complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
  • Navigate through 5-8 systems at a time.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • 1+ year banking background or financial institution background (bank tellers are a great fit) is a MUST.
  • Fraud experience desired, but not required - having fraud experience will put a candidate over competition.
  • Computer skills
  • Multitasking
  • Attention to detail.
  • Analytical and critical thinking skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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