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Case Manager

Location: Houston, TX, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: BPO
Salary: The pay we're offering is $19 per hour

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The Opportunity


We're looking for a Case Manager, working in BPO industry in Houston, Texas, United States.

  • Regularly communicate with clients to request and review documentation related to the case.
  • Communicate via phone call, email, and text with clients to gather required information in order to further qualify them for cases.
  • Confirm that all clients are being reached out to on a consistent basis.
  • Accurately file documents in the appropriate databases with all required information and notes.
  • Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies. This includes creating and retrieving files when necessary.
  • Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.

Our Client

Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.

Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.

Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?

Experience Required for Your Success

  • High School Diploma
  • 1-3 years working in an office setting
  • 1-2 years working in a customer service environment
  • Positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
  • Proficiency with Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
  • Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
  • Excellent verbal and written communication skills, with the ability to compose professional emails
  • Ability to build and maintain strong relationships with internal and external customers
  • Work from home set up

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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