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We're looking for a Claims Customer Experience Specialist
, working in BPO
industry in New York, United States
- Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels.
- Anticipate the customer needs and take action to manage the process to full resolution.
- Identify and address customer concerns, complaints, and disputes with empathy and professionalism.
- Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions.
- Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience.
- Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times.
Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.
Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.
Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?
Experience Required for Your Success
- High school diploma or equivalent (Bachelor's degree or relevant insurance certifications are a plus)
- Previous experience in customer service or a call center environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced
- Strong knowledge of insurance claims processes, terminology, and best practices
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers
- Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately
- Strong problem-solving and critical-thinking abilities
- Proficiency in using customer relationship management (CRM) systems and other relevant software applications
- Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure
- Strong organizational and time management skills to prioritize tasks and meet deadlines effectively
- Location must be within PST and CST only
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?