Traveler Experience Concierge
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The Opportunity
Description
We're looking for a Traveler Experience Concierge, working in Admin/Clerical industry in Las Vegas, Nevada, United States.- Manage traveler inquiries efficiently and ensure a resolution in a timely manner.
- Provide product and service information to assist travelers with their travel experience questions and concerns.
- Collaborate regularly with TX team members to create a winning service environment.
- Learn all you can about each travel package, additional services and understand each package resolution channel so you can provide winning service.
- Effectively communicate with our travelers across several channels – phone, email, chat, and social media.
- Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
- Advocate for travelers to help grow the business.
Our Client
Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.
Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.
Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?
Experience Required for Your Success
- High School Diploma or GED required
- Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Have open availability Monday – Sunday
- Must be open to travelling for festivals/ events
- Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
- Ability to use critical thinking skills and make decisions
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
