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Technical Support

Location: Boise, ID, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $21 per hour

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The Opportunity

Description

We're looking for a Technical Support, working in IT (excluding Telecommunication) industry in Boise, Idaho, United States.

  • Manage inbound technical customer & reseller service events (phone calls, chat, email).
  • Support internal commercial high-end printers & technologies which may include one or more product lines (PageWide XL, Latex, UV products).
  • Provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • Handle a variety of computer applications, data bases, remote access applications, and network configurations.

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success

  • Requires 2+ years of applicable experience.
  • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
  • Prior experience within a care center / remote support center managing service events via a ticketing system.
  • Graphic and / or application support experience. Adobe suites, RIP software, print job configuration setup
  • Require candidate to bend, stoop and lift printer components as necessary for training purposes or facilitating a repair

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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