Customer Service Representative
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The Opportunity
Description
We're looking for a Customer Service Representative, working in Financial Services industry in El Paso, Texas, United States.- Manage and evaluate risk when reviewing client account money movement requests including but not limited to check requests, check deposits, and domestic and international currency wires.
- Respond to questions on a wide array of technical and operational subjects.
- Listen, assess client needs, research information, and provide clients with innovative solutions.
- Problem solving and conducting research/special requests through the use of email, telephone, and our internal inquiry system.
- Identify situations where escalation is warranted and taking the necessary action quickly in a high-risk environment.
- Communicate effectively and delivering work that is detailed and clear.
- Work collaboratively and efficiently with others in a fast-paced environment.
- Proactively educating clients and internal partners on our products and services.
- Support business initiatives by developing strong partnerships.
- Handle escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment.
- Demonstrate leadership and the ability to be a role model and mentor your peers.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- 3-5 years of experience working in a call center environment (per Melissa)
- 2+ years’ experience in client service or operations with brokerage/financial industry preferred.
- Bachelor’s degree or equivalent work experience preferred.
- Strong interpersonal, verbal, and written communication skills.
- Excellent operational and follow-up skills with the ability to manage complex work. · Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
- Intermediate to advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.
- Due to nature of risk with responsibilities, attention to detail and accuracy are required.
- Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
