Remote Resource Planning Associate Representative
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The Opportunity
Description
We're looking for a Remote Resource Planning Associate Representative, working in Insurance industry in Tampa, Florida, United States.- Take inbound calls daily from members returning the original call the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit.
- Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments.
- Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
- Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel.
- Access various insurance portals to verify members before outreach.
- Learn about each insurance portal and find eligible members.
- Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached.
- Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner.
- Update scheduling software.
- Be familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members.
- Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance.
Our Client
Our client provides outsourcing, staffing, consulting and
workforce solutions. Hiring for Engineering,
Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing
and Logistics, Sales and Marketing and Administrative roles. For 60 years.
Via 5,000 offices in 39 countries.
Matching smart people with
great jobs. Putting to work
nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using
innovative technologies and passion for people to provide you the best
experience possible. Every single day.
Let this be your day.
Put their expertise to work for you.
You deserve it!
Experience Required for Your Success
- Ability to act with a customer-first mindset by establishing and maintaining effective relationships with internal and external stakeholders to earn and keep their trust and respect
- Knowledge of the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ability to cope with change, shift gears comfortably, and can juggle competing priorities
- Ability to learn quickly when facing new problems, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
