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Field Tech Support

Location: Bismarck, ND, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $24 per hour

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The Opportunity

Description

We're looking for a Field Tech Support, working in IT (excluding Telecommunication) industry in Bismarck, North Dakota, United States.

  • Educate customers about the technology.
  • Manage critical service events.
  • Interact with multiple levels of both our client and customer management/teams.
  • Help in satisfying customers and grow client’s business in a profitable manner and within budget.
  • Configure hardware, software and simple network components.
  • Install, repair unit and work with escalation personal performing and assisting in technical action plans to remediate PC/print issues.

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success

  • High School diploma or equivalent, plus additional hardware technology training (College preferred)
  • Technical/mechanical hardware repair experience
  • Onsite customer facing experience
  • Demonstrated technical/mechanical aptitude for learning new technology
  • Availability to work both scheduled and unscheduled overtime
  • Ability to participate in assigned work during non-traditional workdays, holidays and shift work

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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