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Inbound Technical Support Specialist

Location: Boise, ID, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: The pay we're offering is $25 per hour
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The Opportunity

Description

We're looking for an Inbound Technical Support Specialist, working in IT (excluding Telecommunication) industry in Boise, Idaho, United States.

  • Support the company commercial high-end printers & technologies which may include one or more product lines.
  • Provide remote solutions that minimize the customers down time by avoiding wait and travel time necessary for onsite service.
  • Meet the Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success

  • 2+ years of applicable experience
  • Prior experience within a care center / remote support center managing service events via a ticketing system
  • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations
  • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base
  • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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