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Customer Service Representative

Location: East Hartford, CT, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: BPO
Salary: The pay we're offering is $18 per hour
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The Opportunity

Description

We're looking for a Customer Service Representative, working in BPO industry in East Hartford, Connecticut, United States.

  • Act as initial point of contact for inquiries from potential and existing HUKSY beneficiaries related to Spend-down, My Account password resets and Premium Billing for the HUSKY Program.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
  • Maintain technical and program policy proficiency in the HUSKY Health rules/guidelines and other related program policies.
  • Properly forward calls to Call Center Leadership or other CT agencies per procedures.
  • Provide clear, complete, accurate and objective information based on full understanding of program requirements.
  • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
  • Work with consumers in difficult situations.
  • Handle and data enter complaints in accordance with approved policies and procedures.
  • Research inquiries as needed.
  • Report any technical problems with equipment, systems or facilities to Call Center Manager.
  • Meet and exceed daily standards for calls answered accuracy, customer service, and quality.
  • Participate in training activities as needed.
  • Participate in and contributes to the quality improvement process.
  • Perform other duties as may be assigned.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • Associates degree from an accredited college or university preferred
  • 6 month minimum experience in call center environment
  • Knowledge and operational experience in Medicaid and/or CHIP programs a plus
  • General knowledge of public health, Medicaid and human services systems preferred

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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