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Help Desk Representative

Location: South Jordan, UT, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: Banking/Finance
Salary: The pay we're offering is $21 per hour
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The Opportunity

Description

We're looking for a Help Desk Representative, working in Banking/Finance industry in South Jordan, Utah, United States.

  • Listens to customers to gain an accurate understanding of the situation.
  • Produces accurate, detailed documentation at the client, problem, and incident level.
  • Performs high quality end-user technical support, related to enterprise software and hardware.
  • Performs assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
  • Provides after-hours and weekend support as needed.
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat, and/or in-person.
  • Identifies and works with internal end-users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations.
  • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
  • Installs modify, cleans up, run diagnostic programs, and repairs computer hardware/ peripherals and software.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • High School Diploma or GED
  • 1+ year of recent help desk experience or 2-5 years of proven, qualified related work experience in a comparable complex, high tech, and fast-paced work environment
  • Must be fully vaccinated against COVID-19 as a condition of employment, subject to a valid medical or religious accommodation

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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