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Customer Service Representative

Location: Atlanta, GA, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: Insurance
Salary: The pay we're offering is $18 - $19 per hour
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The Opportunity

Description

We're looking for Customer Service Representative, working in Insurance industry in Atlanta, Georgia, United States.

  • Make/receive outbound/inbound phone calls from customers completing the Health Risk Assessment survey.
  • Utilize effective communication, courtesy and professionalism in all interactions, both internally and externally.
  • Communicate both internally and externally to provide and verify information; to explain processes.
  • Access system to collect and enter non-clinical data.
  • Provide accurate information to callers based on customer and service requirements within product lines.
  • Determine the course of action based on pre-established guidelines; channel to appropriate staff as needed.
  • Perform outbound calls to providers to request additional information on as needed basis.
  • Verify member eligibility
  • Perform other non-clinical functions /tasks as assigned and appropriate per standard policies and procedures.
  • Adhere to quality assurance standards and all case management policies and procedures.
  • Understand medical terminology and medical conditions

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • High School diploma or GED equivalent.
  • 0-2 years of experience in customer service role/operation
  • Critical thinking skills
  • Attention to detail/ Moderate computer skills
  • Ability to multitask

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply Now

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