Customer Service Specialist
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The Opportunity
Description
We're looking for Customer Service Specialist, working in BPO industry in Arizona, United States.We are searching for a friendly and highly analytical Case Manager to join our team. In this role, you willmanage cases from start to end by keeping in communication with clients,answering heavy calls, emails, and textsandmaintaining knowledge of our products and services, obtaining customer feedback, and providing training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
- Promptly responding to customer queries via email, text, and phone.
- Immediately escalating serious complaints or issues.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Respecting client confidentiality at all times.
Our Client
Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.
Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.
Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?
Experience Required for Your Success
- Demonstrated commitment to customer service
- Comfortable being on the phone and perform high-level client services
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
