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Customer Support Representative

Location: Lake Elmo, MN, United States
Job Type: Full Time
Job Category: Call Center
Job Industry: Banking/Finance
Salary: The pay we're offering is $19 per hour

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The Opportunity

Description

We're looking for Customer Support Representative, working in Banking/Finance industry in Lake Elmo, Minnesota, United States.

  • Deliver outstanding customer service in a manner that strengthens the relationship with each customer.
  • Ensure First Call Resolution by seeking to first understand before moving to resolution so that the right action is taken for each customer.
  • Utilize an online manual consistently and confidently to follow procedures and resolve customer inquiries.
  • Navigate effectively through multiple systems, screens, and fields to obtain information to resolve inquiries, including searching for solutions while the customer is on the phone.

Our Client

Our client creates opportunities for people. How? Leading with diversity as a woman-owned business. Contributing to the industry. Winning awards for innovative work. Creating solutions for great companies. Companies that value innovation and creativity.

Finding great people like you to help solve meaningful problems.

Do you want industry leading innovation and creativity working for you?
For them, it’s about people. For real – evidenced by positive Glassdoor reviews. 99% saying they would recommend to a friend. 92% approving of the CEO. Here are some snippets, “So incredible.” “Second to None.” “Fantastic support.” You deserve that level of support!

Is it time for your dream job? Is this it?

Experience Required for Your Success

  • High School diploma or Bachelor’s degree, or equivalent work experience
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Proficient Microsoft Office Suite
  • Demonstrate problem-solving skills and take ownership to resolve customer needs

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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