Remote Work From Home - Customer Service Agent
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The Opportunity
Description
We're looking for a Customer Service Agent, working in BPO industry in Lansing, Michigan, United States.- Provide exceptional customer service support in English.
- Handle customer support based calls including website tech support, payment and enrollment concerns, membership retention and cancellations.
- Answer questions about the service.
Our Client
Our client is a next-generation contact center and technology company. Combining domestic and off-shore offices with virtual agents.
Creating a close-knit and family-oriented experience that may be as virtual as it is real. Employees take notice, with a Glassdoor rating of 4.4 and 87% saying they would recommend working there.
Creating positive customer sales and service experiences. Developing customized solutions for large and forward-looking brands. Engaging their clients’ customers on email, live chat, social media, and voice calls. Making their customers take notice - avoiding long hold times to help customers get what they want. What they need.
Is this position what you need? What’s holding you back?
Experience Required for Your Success
- Relative experience in Customer Service is preferred
- Proficient in English Communication
- Must own Windows PC (Laptop/Desktop) – minimum 8GB RAM
- Must have a solid (Ethernet Cable) Internet Connection to PC with at least 10 Mbps Download Speed and 5 Mbps Upload Speed
- Must pass an online test verifying if PC Setup and Internet connection meet minimum requirements for remote work
- Must have wired headset with microphone connected to PC
- Must reside within the following States supported by Government issued ID – Texas, Iowa, Michigan, Illinois, Wisconsin and Florida
- Ability to pass basic background check
- Must be available with the following work schedule hours - Hours and Days of Operation: 10:30 AM – 7:00 PM CST Monday to Friday, No Weekend
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
