Patient Access Advocate

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The Opportunity

Description

We're looking for Patient Access Advocate, working in Healthcare Systems and Services industry in Las Vegas, Nevada, United States.

• Acts as single point of contact and voice for all providers and patients. Works as a patient advocate and always demonstrates compassion.
• Serves as a patient advocate and enhances the caller/contact experience.
• Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services.
• Manages a regional case load.
• Collects and reviews all patient information, to the degree authorized by the SOP of the program.
• Validates completeness of all required information and provides assistance to the provider and/or patient.
• Provides guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner.
• Determines patient’s eligibility and conducts patient enrollment activities.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
• Maintains frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff.
• Provides reimbursement information to providers and/or patients.
• Coordinates with inter-departmental associates as necessary.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
• Exercises judgment within defined standard operating procedures to determine appropriate action.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Performs related duties as assigned.