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IT Technical Support Specialist

Location: Downers Grove, IL, United States
Job Type: Contract To Hire
Job Category: Call Center
Job Industry: IT (excluding Telecommunication)
Salary: We offer competitive compensation and benefits.

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The Opportunity


We're looking for IT Technical Support Specialist, working in IT (excluding Telecommunication) industry in Downers Grove, Illinois, United States.

  • Answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
  • Use rigorous logic and troubleshooting methods to find effective solutions.
  • Practice attentive and active listening.
  • Test new hardware and software.
  • Resolve issues with our hardware and software.
  • Keep records of customer interactions, create orders, leads and service documents in the company database.
  • Create technical documents for departmental and customer use.

Our Client

Our client is a 20+ year-old staffing and recruitment leader. Founded on the belief that hiring, training and developing great people would result in outstanding service to clients and to candidates like you. Recognized on Glassdoor’s list of “Best Companies to Work For” in addition to other honors.

Valuing employees. Helping companies grow. Finding the right roles for job seekers. Achieving goals by helping others achieve theirs.

Serving companies of all sizes and across all industries. Specializing in accounting & finance, technology, supply chain, healthcare revenue cycle, administrative, call center, human resources, and marketing positions. Is this one right for you?

Experience Required for Your Success

  • Associate's degree or better, or related business experience
  • Previous technical support or related technical experience a plus
  • Familiar with iOS and web browsers
  • Working knowledge of PC’s, Windows Operating Systems, and PC applications, with Bluetooth wifi and USB devices
  • Ability to maintain a positive attitude and professional manner working under pressure
  • Good problem solving and communication skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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