Remote Work From Home - Customer Service Representative
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The Opportunity
Description
We're looking for Customer Service Representative, working in BPO industry in Louisville, Kentucky, United States.In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.
We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential.Salary is $12/hr in training and $13/hr in production.
- Handles a high volume of incoming calls professionally
- Gathers customer information, assesses and fulfills customer needs and educates customers where applicable regarding products and services thoroughly and efficiently
- Utilizes and navigates multiple systems simultaneously
- Meets all attendance requirements and is dependable
- Resolves customer issues via one call resolution guidelines and/or escalated process
- Meets or exceeds company and client performance metrics
- Maintains a balance between company policy and client benefit in decision making
- Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers
- Takes responsibility for call disposition or compiles and documents customer information as required.
- Accepts and embraces changes within the current business environment.
Our Client
Experience Required for Your Success
- 6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
- Stable work history
- Strong detail orientation and excellent communication/listening skills
- Ability to pass all skill assessments including demonstrated experience with Microsoft applications
- Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
- Strong decision making and analytical abilities
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Be a team player
- Ability to maneuver multiple applications while assisting callers
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
Apply Now
